IMPORTANT
DEPOSITS ARE TAKEN AS PART PAYMENT FOR GUNS AND THEREFORE FORM PART OF THE CONTRACT. UNDER NO CIRCUMSTANCES WILL THESE BE REFUNDED SHOULD THE CUSTOMER CHANGE THEIR MIND.
ALL DEPOSITS ARE VALID FOR 12 MONTHS . UNDER NO CIRCUMSTANCES WILL THESE BE REFUNDED SHOULD THE CUSTOMER CHANGE THEIR MIND.
IF AN ITEM IS PREORDERED, YOU CAN CANCEL THE ITEM ANYTIME BEFORE THE ITEM ARRIVES IN-STORE.
Livens reserves the right to modify these terms at any time without prior notice.
Any modification of these terms will be deemed to be effective immediately.
Price and availability information is subject to change without notice.
We supply a 7-day money-back guarantee on unused, sealed, and goods in a new, resalable condition with all manuals and accessories on items PURCHASED IN-STORE.
For online orders, we offer the standard 14-day return policy on unused, sealed, and goods in a new, resalable condition with all manuals and accessories. For unwanted returns, the buyer has to pay the postage for return. If such items are returned with damaged packaging, it will affect your refund. Additionally, for online purchases, should the item become faulty within 30 days, you are entitled to a refund of the cost of the item ONLY if the fault can be verified under warranty. The guarantee does not cover used (beyond 30 days for faulty and 14 days for unwanted), accidental and deliberate damage, tampering with the item or improper use. The item needs to be complete when returning, including all accessories, original box and manuals.
If the item becomes faulty within 12 months of purchase, please notify us first by email and await a reply. We may then ask you to return to us at your own expense, including all accessories, original box and manuals. Once the item has been received by us, it will be thoroughly inspected for the above misuse and if a manufacturing fault is found, the item will be repaired or replaced, in the event we are out of stock of the item a refund will be offered.
We can not refund any unwanted item that is returned to us in used condition, broken, or without the original box, manuals, or accessories.
Any warranty offered does not cover items broken with force, such as cocking handles, plastic bodyshells, wings, etc, and does not cover gun stocks.
Please Note: BATTERIES & CHARGERS ARE EXCLUDED from our normal warranty, as they are susceptible to overcharging. No returns or refunds can be accepted with clearance and sale items purchased in-store, as these may have been brought on a no-warranty or return basis and are thus sold on a no-return basis.